Privacy Policy
Last updated: October 1, 2026
Malachim Messenger (“we,” “us,” or “our”) is a business operated by Benjamin Brewer as a sole proprietorship in Bethesda, Maryland. This policy explains what information we collect through our website, our AI voice assistants (including ClinicFlow AI), and our text messaging, and how we use and protect it.
Information we collect
- Information you give us — such as your name, email address, phone number, and practice or business name when you contact us or request a consultation.
- Call information — when you speak with one of our AI assistants, the call may be recorded and transcribed, and details you provide (for example name, date of birth, callback number, email, and reason for calling) are captured to create a message for the business you called.
- Text messaging information — your mobile number, your consent to receive messages, and the messages sent to and from you.
- Technical information — basic data such as browser type, pages visited, and IP address, used to operate and secure our website and to limit abuse of our demos.
How we use information
- To answer calls and deliver call summaries to the business or clinic you contacted.
- To send text messages you have requested or agreed to receive, such as call summaries, confirmations, and follow-ups.
- To respond to inquiries and provide demos and customer support.
- To operate, maintain, secure, and improve our services.
- To comply with legal obligations.
We do not sell personal information.
Text messaging (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us deliver messages (such as our telephone and messaging carriers), solely for that purpose.
You can opt out of text messages at any time by replying STOP. Reply HELP for help. See our SMS Terms for details.
How we share information
We share information only as needed to provide our services:
- With the business or clinic you called, so they can respond to you.
- With service providers that host our applications or provide voice, transcription, email, and messaging services, under obligations to protect the information.
- When required by law, or to protect the rights, safety, and security of our users and the public.
Health information
Our AI assistants may receive health-related information from callers. When we provide services to healthcare providers, we handle that information as directed by the provider and in line with applicable law, including HIPAA where it applies. Please do not use our assistants or text messages for medical emergencies — call 911.
Data security and retention
We use reasonable administrative, technical, and physical safeguards, including encrypted connections and access controls. We keep information only as long as needed for the purposes above or as required by law, and then delete or de-identify it.
Your choices
You may ask us to access, correct, or delete your personal information, or to stop contacting you, by emailing benjamin@malachim-messenger.com.
Children
Our website is not directed to children under 13, and we do not knowingly collect their personal information online.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it was last changed.
Contact
Malachim Messenger
Bethesda, Maryland
benjamin@malachim-messenger.com